Question 1

How long before my event do I need to order?

Accepted Answer

It is never too early to book the In the Tropics Events crew for your event. We have people book 12-24 months in advance.

Question 2

What is included in the price of hire items?

Accepted Answer

All hire items include set up, pack down, cleaning.

Question 3

How do I pay for a hire product?

Accepted Answer

When you have found the product you would like to hire, contact us with your item of choice and the date and we can let you know if it is available and then will send you an invoice which states the details on how to pay.

Question 4

Can I return my purchased order?

Accepted Answer

As all of our products are personalised, we are unable to accept returns.

Question 5

Is there a minmum order?

Accepted Answer

No! There is no minimum spend on hire or purchase items.

Question 6

Is delivery included in the hire?

Accepted Answer

No. The delivery fee is an additonal cost that varies depending on each individual order and delivery location.

Question 7

What is the hire period?

Accepted Answer

The prices shown on our webiste are based on our 1-2 day hire rate. You can hire our products for longer; just reach out and we can create a personalised quote.

Question 8

Can I collect my In the Tropics Events Hire order?

Accepted Answer

Yes, you are able to collect some of our items only. To find which items you can pick up is found in the Hire Delivery tab in the menu bar.

Question 9

What fonts can I choose for signage, glasses, bags?"

Accepted Answer

We have a page for our fonts that you can choose, if you have a font already, we will do our best to use it on your products

Question 10

How long is your delivery time for puchase items?

Accepted Answer

9-13 business days

Question 11

Can I add my own designs to a sign?

Accepted Answer

We like to keep all of our signage designed by us, however we love when people send us inspo pictures and we can try and design a custom design for you.

Question 12

Can I order several producys at once?

Accepted Answer

To order several orders you simply need to individually add the products you want to require into your basket.

Question 13

Do you supply proofs before printing?

Accepted Answer

Absolutely! 2 changes are included in your pricing.

FAQ